Privacy Policy
This Privacy Policy explains how Pro Foods Group collects, uses, shares, and protects personal information when you visit our website, submit forms, request a quote, or otherwise interact with us online.
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1. Introduction
Pro Foods Group (“Pro Foods Group,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a form, request a quote, contact us, or otherwise interact with us online.
Pro Foods Group does not offer direct front-end ecommerce purchases through its website. Our website is intended to support business inquiries, quote requests, project discussions, and client communication related to contract manufacturing, private label, co-packing, packaging, and related services. Transactions are handled offline and are generally invoiced directly.
If you do not agree with this Privacy Policy, please do not use our website.
2. Information We Collect
We may collect personal information directly from you, automatically through your use of the website, and from service providers or business partners that support our operations.
Information you provide directly
- Name
- Company name
- Email address
- Phone number
- Business address, billing address, shipping address, or invoicing details, where applicable
- Quote request details, project requirements, manufacturing specifications, packaging needs, and service interests
- Any files, notes, product details, or communications you choose to submit through forms, email, phone, or other contact channels
Information collected automatically
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Time spent on pages
- Referring website or traffic source
- General location information derived from IP address
- Cookie and similar tracking data
Information from third parties
- Website platform and hosting providers
- Analytics providers
- CRM, communications, and form tools
- Marketing or lead generation tools, if used
- Accounting, invoicing, or payment processing service providers, where applicable
3. How We Use Information
We may use personal information for the following business and commercial purposes:
- To respond to inquiries and quote requests
- To communicate with you about services, projects, capabilities, pricing, scheduling, and production opportunities
- To prepare proposals, estimates, invoices, and related business records
- To provide customer support and manage client relationships
- To operate, maintain, and improve our website
- To understand website traffic, usage, and performance
- To detect, investigate, or prevent fraud, misuse, or security incidents
- To comply with legal, regulatory, accounting, contractual, or recordkeeping obligations
- To evaluate and support potential manufacturing or service engagements
- To send marketing or promotional communications where permitted by law
4. Cookies and Similar Technologies
We may use cookies, pixels, tags, scripts, and similar technologies to keep the website functioning properly, remember preferences, understand site traffic, improve performance, and support analytics and, if enabled, marketing efforts.
Because Pro Foods Group does not provide front-end ecommerce checkout through the website, cookies are generally used for site functionality, analytics, preferences, and communications performance rather than for public storefront purchasing activity.
Depending on your browser and device settings, you may be able to block or delete cookies. Disabling certain cookies may affect website functionality.
6. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, managing business relationships, maintaining quote and invoice records, meeting legal and contractual obligations, resolving disputes, and enforcing agreements.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
8. Your Choices
You may choose not to provide certain personal information, but doing so may limit your ability to request quotes, submit forms, communicate with us, or move forward with project discussions or invoicing.
If you no longer wish to receive marketing emails from us, you may unsubscribe using the link in the email or contact us directly.
9. California Privacy Rights
If you are a California resident, you may have rights under applicable California privacy law, including the right to:
- Know the categories of personal information collected about you
- Know the categories of sources from which personal information is collected
- Know the business or commercial purposes for collecting, using, sharing, or disclosing personal information
- Know the categories of third parties to whom personal information is disclosed
- Access specific pieces of personal information, subject to exceptions
- Request deletion of personal information, subject to exceptions
- Request correction of inaccurate personal information
- Limit the use and disclosure of sensitive personal information in certain circumstances
- Opt out of the sale or sharing of personal information, where applicable
- Not receive discriminatory treatment for exercising privacy rights
Pro Foods Group does not publicly sell products through its website storefront. If you submit a privacy request, we may need to verify your identity before processing certain requests.
To submit a privacy request, contact us at:
10. Sensitive Personal Information
We do not ask website visitors to submit sensitive personal information unless reasonably necessary for a legitimate business purpose. If sensitive personal information is ever collected, it will be used only as reasonably necessary for the disclosed purpose, subject to applicable law.
11. Children’s Privacy
Our website and services are intended for business use and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through our website.
12. Third-Party Links and Services
Our website may contain links to third-party websites, tools, plug-ins, or services. We are not responsible for the privacy, security, or content practices of those third parties.
13. International Users
Our website is operated in the United States and is intended for users located in the United States. If you access the website from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, website functionality, legal requirements, or business operations. When we do, we will update the Effective Date above.